Legal
Refund Policy
How we review refund requests when an IDP is not accepted as expected.
We stand behind correctly issued booklets
If your permit is not accepted by a rental desk or authority when used with your valid domestic license, contact support for a full refund review.
Eligibility for review
- •Your domestic license was valid at the time of use
- •You presented both the domestic license and the IDP
- •A rental company or competent authority refused acceptance for reasons related to the IDP booklet itself
- •You can provide reasonable evidence (photos, written refusal, booking details)
How to request a refund
- •Contact Support with your order number, destination, and date of refusal
- •Attach supporting evidence such as screenshots or written notes from the desk
- •We review cases individually and aim to respond promptly
Typically not refundable
- •Change of travel plans after document generation
- •Incorrect personal data entered by the applicant
- •Destinations listed as non-accepting on our limitations page when you were advised accordingly
- •Courier delays outside our control after a printed booklet has shipped (tracking help is still available)
Approved refunds
- •Approved refunds are returned to the original payment method where possible
- •Optional rush fees may be handled according to how far processing had progressed
Need to start a review?
Email support with your order details. Mention “refund review” in the subject line for faster routing.
support@idpglobalservices.com →Related pages
This policy does not limit rights you may have under consumer law in your jurisdiction.